Frequently Asked Questions
Do you ship internationally?
We currently only ship within the United States and Puerto Rico. If you live in Canada, please be aware that the municipal-apparel company in Canada is not affiliated nor related to us in any way.
What payment methods do you accept?
Pretty much every way there is. We accept all major credit cards, Shop Pay, Amazon Pay, PayPal, Google Pay, and Klarna.
Can I change or cancel my order?
We get sh*t done and we like to get your orders to you ASAP. So, once your order is placed, we may be able to change (shipping address only) or cancel your order within 30 minutes of placing the order on business days. Yes, we are fast! Please, reach out to us at email@example.com with the order number and your request. Please keep in mind that we cannot guarantee that your order will be altered or canceled but we will always do whatever is humanly possible to help you.
Can I use a promo code on a sale item?
At this time we do not allow individuals to use promo codes on sale items. If you have any questions about this, please email firstname.lastname@example.org.
What if the product I ordered is defective, incorrect or damaged?
What?!! If, for any reason, you or the recipient are not fully satisfied with your order, immediately shoot us an email at email@example.com and we will make it right!
What is your return policy?
You can return any item within 60 days from the original date of fulfillment. We will accept all unworn and unwashed items within 60 days from the original date of fulfillment. You can start a return or exchange by going to www.municipal.com/returns. Be sure to have your order number and shipping zip code on hand!
How do I make a return / exchange?
Sometimes (very rarely ;)) you need to return and that’s ok! We’ve made returns easy as 1,2,3…
Step 1: Put the items back into the original packaging.
Step 2: Go to www.municipal.com/returns and begin your return or exchange.
Step 3: Download your prepaid shipping label and drop off your package at the nearest FedEx location and we'll handle the rest.
Do you offer exchanges?
I don't like the underwear I purchased. What do I do?
Please reach out to firstname.lastname@example.org and we'll make sure you're refunded for your first pair. All other pairs can be returned if they are unworn and are in their original polybag within 60 days of the order-fulfillment date. Once underwear has been removed from a polybag, we consider it worn, and it will not qualify as a return. Still curious if your underwear qualifies for a return? Email us!
The underwear I purchased isn't the right size. What do I do?
We got you! As part of our Underwear "Try Me" Guarantee, your first pair of underwear is on us! Reach out to email@example.com and we’ll help get you a replacement or full refund.
Do not send back any underwear that you tried on.
Do you sell gift cards?
Yes! Click here to purchase a Gift Card.
Do you offer gift wrapping?
Sorry, we do not offer any gift wrapping at this time. We are horrible gift wrappers anyway, so trust us, we’re doing you a favor by not having this service.
I'm giving MUNICIPAL as a gift. Can you ship the order without a receipt in the package?
MUNICIPAL orders don’t come with a pricing itemized receipt. So your brother-in-law won’t know how much you paid for his new, hyped MUNICIPAL gear. You’ll just have to tell him.
Do you offer discounts or coupons?
Unless given by email or through one of our Customer Experience team members, we do not accept any coupons or discounts. We always try to deliver premium quality at an incredible everyday value. Only one promotion can be used per transaction. Discounts only valid on full priced items.
Do you offer discounts to military, first responders, government employees, or teachers?
Yes, MUNICIPAL supports those working and dedicating their lives to careers in service and leadership. All military, medical providers, nurses, first responders, fire, police, government employees, and teachers will receive a permanent 20% discount on our store through ID.me. If you have any issues signing up for ID.me, please reach out to firstname.lastname@example.org.
Can I place an order over the phone?
What is this, 1985? Kidding! Unfortunately, we don’t currently take orders over the phone but if you would like, you can email us at email@example.com and we'd be happy to create an order for you and email you the invoice.
When will my order arrive?
Unless a future ship date is noted on the product page, your new Sport Utility Gear will ship generally within 1-3 business days and arrive within 3-10 business days. Need it faster? We offer expedited shipping options in checkout.
Where can I find my tracking information?
It says my package was delivered but I haven't received it yet. What should I do?
Sometimes packages will be marked as delivered before they are dropped off. Please wait 24 hours to see if your items are delivered. If they are not, please check with your neighbors, this is a common delivery practice. If your order cannot be found please contact us at firstname.lastname@example.org with your order number and we will do our best to help locate your package.
What sizes do you offer?
Our current sizing in tops ranges from S-3XL. MUNICIPAL bottoms sizing ranges from 30-40 and S-3XL.