Frequently Asked Questions
What payment methods do you accept?Pretty much every way there is. We accept all major credit cards, Shop Pay, Amazon Pay, PayPal, and Google Pay.
Can I change or cancel my order?We get sh*t done and we like to get your orders to you ASAP. So, once your order is placed, we may be able to change (shipping address only) or cancel your order within 30 minutes of placing the order on business days. Yes, we are fast! Please, reach out to us at email@example.com with the order number and your request. Please keep in mind that we cannot guarantee that your order will be altered or canceled but we will always do whatever is humanly possible to help you.
At this time we do not allow for individuals to use promo codes on sale items. If you have any questions about this please email firstname.lastname@example.org!
Can I use a promo code on a sale item?
What?!! If, for any reason, you or the recipient are not fully satisfied with your order, immediately shoot us an email at email@example.com and we will make it right!
What if the product I ordered is defective, incorrect or damaged?
What is your return policy?You can return any item within 60 days from the original date of purchase by using the pre-paid label shipped with your order.
How do I make a return?
Do you offer exchanges?At this time, we don’t offer exchanges. To ensure you get the product you want in the quickest fashion, please place an order for the correct item and then initiate your return.
Stay tuned! We will be selling e-gift cards very soon as soon as our web team gets some sleep after all the sleepless nights launching municipal.com.
Do you sell gift cards?
Do you offer gift wrapping?Sorry, we do not offer any gift wrapping at this time. We are horrible gift wrappers anyway, so trust us, we’re doing you a favor by not having this service.
I'm giving MUNICIPAL as a gift. Can you ship the order without a receipt in the package?MUNICIPAL orders don’t come with a pricing itemized receipt. So your brother-in-law won’t know how much you paid for his new, hyped Municipal gear. You’ll just have to tell him.
Do you offer discounts or coupons?Unless given by email or through one of our Customer Experience team members, we do not accept any coupons or discounts. We always try to deliver premium quality at an incredible everyday value. Only one promotion can be used per transaction. To see current sales and promotions, click here.
Do you offer discounts to military, first responders, government employees, or teachers?
MUNICIPAL supports those working and dedicating their lives to careers in service and leadership. All military, medical providers, nurses, first responders, fire, police, government employees, and teachers will receive a permanent 20% discount on our store through ID.me. If you have any issues signing up for ID.me, please reach out to firstname.lastname@example.org.