Frequently Asked Questions

Pretty much every way there is. We accept all major credit cards, Shop Pay, Amazon Pay, PayPal, Google Pay, and Klarna.

Orders process quickly, so we can't guarantee changes. Email hello@municipal.com right away with your order number (e.g., MU-123456) and we'll do our best. 

Please double check your gear and all information is correct prior to placing your order. 

MUNICIPAL Member’s Club subscriptions are non-refundable and are not eligible for returns or exchanges. Subscriptions renew on an annual basis unless cancelled. Cancellation may occur at any time to avoid future renewal charges. Membership benefits include a 10% discount on eligible purchases. This discount may not be combined with any other promotions, offers, discounts, or applied to sale items. Additional restrictions and exclusions may apply. MUNICIPAL reserves the right to modify or terminate the program at any time.

Promo codes cannot be applied to sale or outlet items and cannot be stacked or combined with other discounts, promotions, or bundles. 

Promo codes are valid on eligible full-priced items only.

Unless given by email or through one of our Customer Experience team members, we do not accept any coupons or discounts. We always try to deliver premium quality at an incredible everyday value. Only one promotion can be used per transaction. Discounts only valid on full priced items.

Email hello@municipal.com
with your order number (e.g., MU-123456) and a photo of the damage or defect.  

We'll send a replacement or issue a store credit. You don't need to start a return.

Unfortunately, we don't currently take orders over the phone but if you would like, you can email us at hello@municipal.com and we'd be happy to create an order for you and email you the invoice.

Yes! Click here to purchase a Gift Card.

Yes, MUNICIPAL supports those working and dedicating their lives to careers in service and leadership. All military, medical providers, nurses, first responders, fire, police, government employees, and teachers will receive a permanent 20% discount on our store.
If you are interested in this discount, please check out our MUNICIPAL Heroes page: https://municipal.com/pages/municipal-heroes

Our current sizing in tops ranges from XS-3XL. MUNICIPAL bottoms sizing ranges from 30-40 and S-3XL.

Want your MUNICIPAL gear under the tree by December 24? Place your order by 12:00 PM PST on the dates below and choose the matching shipping method at checkout:

• Ground: Monday, December 14
• FedEx 2Day: Monday, December 21
• FedEx Overnight: Wednesday, December 23

Deadlines apply to in-stock items shipping within the contiguous U.S. Orders placed after December 23 will still ship as fast as we can get them out the door, but we can’t guarantee they’ll arrive before the 25th.

Missed the cutoff? A MUNICIPAL e-gift card is delivered by email, no shipping required.

MUNICIPAL.com ships to the U.S. and Puerto Rico. 
Customers in Canada can shop at ca.municipal.com. We're working on more countries.

We offer expedited shipping options for an additional fee, which will be displayed at checkout.

Expedited orders placed Monday–Friday before 12:00 PM PT ship the same day. Orders placed after 12:00 PM PT ship the next business day.

Orders placed after 12:00 PM PT on Friday or over the weekend will ship the following Monday.

Unless a future ship date is noted on the product page, your new MUNICIPAL gear will ship generally within 1-3 business days from our warehouse located in Las Vegas, NV and arrive within 3-10 business days. Need it faster? We offer expedited shipping options in checkout.

Expedited orders placed Monday–Friday before 12:00 PM PT will ship the same business day. Orders placed after 12:00 PM PT will ship the next business day.

Expedited orders placed on Friday after 12:00 PM PT or anytime over the weekend will ship the following Monday.

You can track your package from the shipping confirmation email you'll receive once your order ships. You can also find this information when you log into your account on MUNICIPAL.com

1. Wait 24 hours. Carriers sometimes mark a package as delivered before it arrives.

2. Check around your door, mailroom, and with neighbors.

3. Still missing? Email hello@municipal.com with your order number or order information, and we'll sort it out.

No. Prices never appear in the package, so every order is gift-ready. We don't offer gift wrapping. 
To ship straight to the recipient, enter their address at checkout. Double-check it first, because we can't change an address once you've placed the order.

We've extended our return window for the holidays! From November 1st through December 31st eligible purchases will have an extended 60-day return or exchange window from the original fulfillment date.

We accept full-priced, unworn, and unwashed items for return or exchange.

Ready to start a return or exchange? Simply visit municipal.com/returns. 
Be sure to have your order number (e.g.,MU-123456) and shipping ZIP code handy.

Please note: Items marked Final Sale are not eligible for returns or exchanges.

Sometimes, you may need to make a return—and that's okay! We’re happy to help make the process as easy as possible.

We accept full priced unworn and unwashed items for return or exchange within 30 days of the original fulfillment date.

Returning or exchanging an item is as easy as 1, 2, 3:

1. Place your item(s) back in their original packaging.

2. Visit municipal.com/returns to start your return or exchange. Be sure to have your order number (e.g., MU-123456) and shipping ZIP code handy.

3. Download your prepaid return shipping label, attach it to your package, and drop it off at the nearest carrier location. We'll take care of the rest.

Please note: Items marked Final Sale are not eligible for returns or exchanges.

While we provide prepaid return labels, original shipping charges paid at checkout are not included in the refund amount.

Yes! You can begin a gift exchange at https://returns.municipal.com/gift

If you need assistance with a gift exchange (such as finding the order number or other information), email us at hello@municipal.com.

Please reach out to hello@municipal.com and we'll make sure you're refunded for your first pair. All other pairs can be returned if they are unworn and are in their original polybag within 30 days of the order-fulfillment date. Once underwear has been removed from a polybag, we consider it worn, and it will not qualify as a return. Still curious if your underwear qualifies for a return? Email us!

We got you! As part of our Underwear "Try Me" Guarantee, your first pair of underwear is on us! Reach out to hello@municipal.com and we'll help get you a replacement or full refund.

Do not send back any underwear that you tried on.

Try your shoes on carpet first to make sure they fit. If the bottom of the shoes are scuffed, we cannot accept a return or exchange. If you need to make a return or exchange, go to MUNICIPAL.com/returns to start the process. 

Please be sure to include all items listed below in undamaged condition in your return, otherwise, a return/exchange cannot be accepted:

• shoes
• both pairs of laces
• zippered shoe bag
• shoe box

You can sign up to receive emails from MUNICIPAL Canada here: https://ca.municipal.com

No. The referral program is only available within the US. Referral codes cannot be redeemed within the MUNICIPAL Canada website.

No. Customers will need to create a separate account for MUNICIPAL Canada as our customer data is not shared between the two sites.

No. All discounts and promotions are completely separate between U.S. & Canada websites.