Shipping & Returns Policy
SHIPPING POLICYMUNICIPAL orders will be processed and shipped within 1-3 business days and will arrive within 3-10 business days if you selected ground shipping at check out. We offer additional expedited shipping options at checkout if you’d like your order earlier. Expedited shipping rates are calculated based on the delivery location.
MUNICIPAL offers free ground shipping on orders over $80. For orders less than $80, ground shipping a flat rate of $7. When your order ships you will receive a confirmation email with the tracking information for the package.
If the item you ordered has a future ship date, that item will ship 1-3 business days on or after that date.
RETURN POLICYMUNICIPAL items that are in their original packaging, unworn, and unwashed condition may be returned for a refund up to 60 days from their original purchase date. Returns are free of charge and each shipment includes a prepaid label to return your items. If you are not completely satisfied with your order, send it back!
If you attempt to return an item that is older than 60 days, we may only be able to offer you store credit.
In certain conditions, we may refuse a return. If the items attempting to be returned do not pass inspection, we reserve the right to refuse returns. In this instance, our Customer Experience team will reach out to you directly to address the next steps.
If you misplace the return label, please reach out to firstname.lastname@example.org with your order number and purchase date and we will take it from there. Additionally, if you have any questions, please, email us at email@example.com.
STEPS TO RETURN• Fill out the returns code column on the packing list and include it with the item(s) you wish to return.
• Attach the prepaid shipping label to your return bag (you can reuse the bag we sent).
• Drop it off at the nearest FedEx location.
PLEASE NOTE: Once the return is received please allow 7-10 days for the return to be processed and the refund to show on your bank account.